F.A.Q.

Who is Retro Pandas Coffee?

Formerly known as La Paisa Bonita Coffee, Retro Pandad is a veteran-owned and operated, premium small-batch coffee bean company. We work with specific farms across the globe to bring you the gnarliest and dopest quality beans for your buck!

 

When should I expect my order?

Once your order has been processed and payment has been received, your coffee will be roasted and shipped within the next 3-5 business days. While this may seem like a long time, we roast to order in small batches and this guarantees that your coffee is always the freshest. Please allow 3-5 business days for coffee to arrive via USPS thereafter.

 

Can I make a return?

At this time, refunds or returns cannot be given out. HOWEVER, at Retro Pandas, it is our mission to treat every customer with the respect their deserve, so please contact us and we will work out a solution to your problem, whether it may be an exchange or another option. Your voice is always heard here and your satisfaction is our #1 priority, other than coffee.

 

 
What if my package is lost or stolen?

 

We are not responsible for lost or stolen packages. Please check with your local USPS if you believe your package has been lost or stolen. Please note that USPS is experiencing some delays and your package might be in transit still. If you think your package is lost, stolen, or damaged during transit, make sure to email us to look into it further!

 

 

My tracking says 'Delivered' but I never got my item/s. What can be done?

Sometimes shipping carriers may mark your order as delivered before the package arrives to you. In this case, please allow at least 24-48 hours to see if your package shows up. If you still do not have your items, please reach out to our customer service team to help resolve this issue immediately. Please note, refunds will NOT be issued on packages that have already been processed.